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Group / Team Performance in QM | HOME |
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| Process Criteria of Effectiveness |
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| Group Structure | Organizational Context | Coaching and Consultation | |
| Ample effort | Motivational structure of group task | Organizational reward system | Remedying coordination problems and building group commitment |
| Sufficient knowledge
and skill |
Group composition | Organizational education system | Remedying inappropriate "weighting" of member inputs and fostering cross-training |
| Task-appropriate performance strategies | Group norms that regulate member behavior and foster scanning and planning | organizational information system | Remedying implementation problems and fostering creativity in strategy development |
Table of contents |
Group / Team Performance in QM | HOME |
back to
The people side of quality |
go on to:
Group / Team Risks |