Quality management: An Introduction to Quality Management: Quality definition on the web-site for teachers and learners of English as a secondary language from a German point of view providing teaching and learning strategies in schools and seminars.
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Five Ways of Looking at Quality Definitions

David M. Dilts, Professor of the Faculty of Science at the Universität of Waterloo, Waterloo Ontario, Canada made a list of quotations according to 5 different targets:

1. Customer - based

2. Manufacturing - based 3. Product - based 4. Value - based 5. Transcendent

Quality in different areas of society
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Quality definition HOMEback to the homepagePAGE back to the previous page back to
Qualitätsmanagement
in der Praxis
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Total Quality
Management
on to the next page