Deming's 14 Principles on the web-site for teachers and learners of English as a secondary language from a German point of view providing teaching and learning strategies in schools and seminars.
DEMING'S 14 PRINCIPLES
PRINCIPLE 1 : "Create a constancy of purpose"
Define the problems of today and the future
PRINCIPLE 2 : "Adopt the new philosophy"
Allocate resources for long-term planning
Allocate resources for research and education
Constantly improve design of product and service
Quality costs less not more
PRINCIPLE 3 : "Cease dependence on inspection"
The call for major change
Stop looking at your competition and look at your customer
Quality does not come from inspection
PRINCIPLE 4 : "Do not award business basedon price
Mass inspection is unreliable, costly, and ineffective
Inspectors fail to agree with each other
Inspection should be used to collect data for process
Price alone has no meaning
PRINCIPLE 5 : "Improve constantly the system
of production and service"
Change focus from lowest initial cost to lowest total
Work toward a single source and long term relationship
Establish a mutual confidence and aid between purchaser
Quality starts with the intent of management
PRINCIPLE 6 : "Institute training"
Teamwork in design is fundamental
Forever, continue to reduce waste and continue to improve
Putting out fires is not improvement of the process
Management must provide the setting where workers can
PRINCIPLE 7: "Adopt and institute leadership"
Management must remove the inhibitors to good work
Management needs an appreciation of variation
This is management's new role.
Replace with leadership
Appraisal of performance
Remove barriers to pride of workmanship
Principle 8 : "Drive out fear"
Know the work they supervise
Know the difference between special and common cause
The common denominator of fear
PRINCIPLE 9 : "Break barriers among staff areas"
The fear of knowledge
Management by fear or numbers
Know your internal suppliers and customers
PRINCIPLE 10 : "Eliminate slogans, exhortations,and
Promote team work
They are directed at the wrong group
PRINCIPLE 11 :"Eliminate numerical quotas"
They generate frustration and resentment
Use posters that explain what management is doing to
improve the work environment
They impede quality
PRINCIPLE 12 : "Remove barriers"
They reduce production
A person's job becomes meeting a quota
Performance appraisal systems
PRINCIPLE 13 :"Institute a program of education
Financial management systems
Allow people to take pride in their workmanship
Commitment to lifelong employment
PRINCIPLE 14 : "Take action to accomplish thetransformation"
Overtime and education
Work with higher education of needs
Develop team building skills in children
Struggle over the fourteen points
Take pride in the new philosophy
Include the critical mass of people in the change
Learn and use the Shewhart cycle
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Deming, W. Edwards Out of the Crisis. Massachusetts: